Shipping & Delivery
To calculate shipping to your address, simply add the item to your cart and proceed to checkout. Enter your delivery address and the shipping cost will automatically be displayed.
Please note that couriers cannot deliver to PO Box or Parcel Locker addresses. A standard residential or business street address must be provided.
For larger items, we recommend using a business address, as many couriers apply additional charges for residential deliveries. In some cases, remote or residential delivery surcharges may apply that are not included in the initial shipping quote. If this occurs, we will contact you after ordering to discuss available options.
Order Processing
If an item is in stock and payment has been received, orders are typically dispatched within 1–4 business days.
Once your order has shipped, tracking details will be sent to the email address provided at checkout. Tracking numbers may take 24–48 hours to activate once the order has been dispatched.
Some items such as fibreglass or carbon fibre parts are made to order. For these products, please allow approximately 8–28 business days for manufacturing before dispatch. Specific production timeframes are usually listed on the product page.
Please note: The delivery timeframes below apply after the item has been dispatched. Production times for made-to-order items are separate and listed on the product page.
Delivery Timeframes
Estimated delivery times after dispatch are:
QLD, NSW, VIC, SA, ACT (metro areas)
3–8 business days
WA, NT, TAS (metro areas)
6–10 business days
Rural or remote areas
Please allow additional delivery time.
Delivery times may vary depending on the courier and location.
Please note that express shipping is not available due to the size and nature of many automotive parts.
Delivery Information
All orders are shipped to the address provided at checkout. Local pickup is not available.
For some deliveries, someone may need to be present to accept the package. If delivery cannot be completed and the item is returned, additional re-delivery charges may apply.
Some courier companies may leave parcels at the delivery address without requiring a signature. Once the courier has confirmed delivery to the provided address, responsibility for the parcel transfers to the customer.
Damaged Items
If your order arrives damaged, please contact us within 24 hours of delivery and include clear photos or video showing the damage so we can assist.
Rural and Remote Areas
Some postcodes are classified as rural or remote by courier companies and may not be serviceable.
In certain cases, remote delivery surcharges may apply that were not included in the original shipping quote. If this occurs, we will contact you to discuss available options before dispatch.
Large Item Deliveries
For some oversized items, the shipping cost may only cover delivery to a business address or courier depot. Many couriers charge additional fees for residential delivery of large packages.
If applicable, we may contact you after ordering to arrange:
• Delivery to a business address
• Collection from the courier depot
• Payment of any additional residential delivery charges
International Orders
For orders shipped outside Australia, import taxes, duties or customs fees may apply depending on your country’s regulations. These charges are the responsibility of the customer and are not included in our shipping prices.
Need Help?
Before contacting us, please check our FAQ page, which answers many common questions about shipping, tracking and orders.
If you still require assistance, please contact us via our Contact Page.
Returns, Refunds & Exchanges
Change of Mind Returns
If you wish to return an item, please contact us within 30 days of receiving your order and include your order number so we can provide return instructions.
Returns must be approved before being sent back. Unauthorised returns may not be accepted.
To be eligible for a return, the item must be returned to our warehouse:
• In the same condition it was received
• Unused and unmodified
• In the original packaging
Items that have been installed, test fitted, modified, painted or used cannot be returned.
Please ensure items are packaged carefully to avoid damage during return shipping.
Please note:
• The original shipping cost is non-refundable
• A 10% restocking fee applies to change-of-mind returns
• Return shipping costs are the responsibility of the customer
Once the returned item has been received and inspected, we will notify you if the return has been approved. If approved, a refund will be issued to your original payment method.
Refunds are typically processed within 3–5 business days after the returned item has been inspected. Processing time may vary depending on your payment provider.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 24 hours of delivery.
To assist with your claim, please provide:
• Photos of the damaged item
• Photos of the packaging
• Photos of the courier label / consignment note
• Photos showing how the item was received
Once the issue has been reviewed, we will organise either a replacement or refund, depending on the situation.
Exchanges
If you would like to exchange your item for another product, please contact us within 30 days of receiving your order and include your order number.
The item must be returned:
• In original packaging
• In unused condition
• Without any modifications or signs of installation
Exchanges are available for products of equal, lesser or greater value.
If the new item is higher in value, an invoice will be issued for the price difference once the original item has been received and approved.
If the new item is lower in value, the difference will be refunded.
Please note:
• Return shipping costs are paid by the customer
• Shipping costs for the replacement item are also paid by the customer
Once the returned item has been received, inspected and approved, and any required payment completed, the replacement item will be dispatched.
Warranty
Unless otherwise stated, products are covered by a 30-day warranty.
This warranty covers manufacturing defects during normal on-road use.
Warranty does not cover:
• Incorrect installation
• Misuse or improper use
• Modifications or alterations
• Normal wear and tear
Fitment Responsibility
It is the customer’s responsibility to ensure the product is compatible with their vehicle before ordering. If you are unsure, please contact us before purchasing and include your full vehicle details.
Before Requesting a Return
Before contacting us, please ensure:
• The item has not been installed or modified
• All original packaging is available
• Your order number is ready
This helps us process your request faster.
If you require assistance, please contact us via our Contact Page.
Frequently Asked Questions
We’ve answered some of the most common questions below.
If you can’t find what you’re looking for, please contact our team.
Fitment & Suitability
How do I confirm this part will fit my vehicle?
Please carefully check the year, model, series and body type listed on the product page before ordering.
If you are unsure, contact us before placing your order and include full vehicle details.
Incorrect orders due to fitment errors may incur return shipping costs.
Returns & Exchanges
What is your return policy?
Returns are accepted on unused items in original condition, subject to our Returns Policy.
Items must not be installed, modified or damaged.
Return shipping costs may apply.
Please contact us before returning any item.
Are electrical items returnable?
Electrical items that have been installed or attempted to be installed may not be eligible for return.
Please confirm suitability before installation.
Freight Damage
What if my item arrives damaged?
All items must be inspected upon delivery.
If damage is present:
Damage claims must be reported promptly to allow us to lodge a freight claim.
Shipping & Delivery
How do I find out the shipping cost?
Shipping is automatically calculated at checkout.
Add the item to your cart, proceed to checkout and enter your address. The shipping cost will be shown before payment.
How long does shipping take?
Estimated delivery times:
-
QLD, NSW, VIC, SA, ACT (metro): approx. 3–8 business days
-
NT, WA, TAS (metro): approx. 6–10 business days
-
Rural & remote areas: additional time may apply
Most in-stock items dispatch within 2–3 business days.
Fibreglass Product Build Times
Most fibreglass items are made to order.
Please allow approximately 8–28 working days for manufacturing, depending on the item and seasonal demand.
Why is my tracking number not updating?
Tracking numbers may take 2–4 business days to show movement due to courier scanning delays.
Why is shipping expensive?
Many automotive parts are large and bulky.
Freight charges are based on size as well as weight. Larger items such as bars and body kits incur higher shipping rates.
Rural and remote deliveries may attract higher costs.
Orders
I didn’t receive an order confirmation or shipping email
Please check your Junk, Spam or Promotions folder.
Can I cancel or change my order?
Orders can only be changed or cancelled before dispatch. Once shipped, standard return policies apply.
Installation & Finishing
Do items come painted?
No. Items are supplied unpainted unless otherwise stated.
Do items include installation instructions?
No. Professional installation is recommended.
Can I vinyl wrap a fibreglass item?
Yes. Proper preparation is required. Professional installation is recommended.
Services
Do you offer custom work?
No. Products are supplied as listed.
Do you offer a fitting service?
No. We are an online-only store and do not provide installation services.
If your question is not covered above, please contact our team via the Contact page.
Shipping & Delivery
To calculate shipping to your address, simply add the item to your cart and proceed to checkout. Enter your delivery address and the shipping cost will automatically be displayed.
Please note that couriers cannot deliver to PO Box or Parcel Locker addresses. A standard residential or business street address must be provided.
For larger items, we recommend using a business address, as many couriers apply additional charges for residential deliveries. In some cases, remote or residential delivery surcharges may apply that are not included in the initial shipping quote. If this occurs, we will contact you after ordering to discuss available options.
Order Processing
If an item is in stock and payment has been received, orders are typically dispatched within 1–4 business days.
Once your order has shipped, tracking details will be sent to the email address provided at checkout. Tracking numbers may take 24–48 hours to activate once the order has been dispatched.
Some items such as fibreglass or carbon fibre parts are made to order. For these products, please allow approximately 8–28 business days for manufacturing before dispatch. Specific production timeframes are usually listed on the product page.
Please note: The delivery timeframes below apply after the item has been dispatched. Production times for made-to-order items are separate and listed on the product page.
Delivery Timeframes
Estimated delivery times after dispatch are:
QLD, NSW, VIC, SA, ACT (metro areas)
3–8 business days
WA, NT, TAS (metro areas)
6–10 business days
Rural or remote areas
Please allow additional delivery time.
Delivery times may vary depending on the courier and location.
Please note that express shipping is not available due to the size and nature of many automotive parts.
Delivery Information
All orders are shipped to the address provided at checkout. Local pickup is not available.
For some deliveries, someone may need to be present to accept the package. If delivery cannot be completed and the item is returned, additional re-delivery charges may apply.
Some courier companies may leave parcels at the delivery address without requiring a signature. Once the courier has confirmed delivery to the provided address, responsibility for the parcel transfers to the customer.
Damaged Items
If your order arrives damaged, please contact us within 24 hours of delivery and include clear photos or video showing the damage so we can assist.
Rural and Remote Areas
Some postcodes are classified as rural or remote by courier companies and may not be serviceable.
In certain cases, remote delivery surcharges may apply that were not included in the original shipping quote. If this occurs, we will contact you to discuss available options before dispatch.
Large Item Deliveries
For some oversized items, the shipping cost may only cover delivery to a business address or courier depot. Many couriers charge additional fees for residential delivery of large packages.
If applicable, we may contact you after ordering to arrange:
• Delivery to a business address
• Collection from the courier depot
• Payment of any additional residential delivery charges
International Orders
For orders shipped outside Australia, import taxes, duties or customs fees may apply depending on your country’s regulations. These charges are the responsibility of the customer and are not included in our shipping prices.
Need Help?
Before contacting us, please check our FAQ page, which answers many common questions about shipping, tracking and orders.
If you still require assistance, please contact us via our Contact Page.
