Change of Mind Returns
- Need to return an item? No problems! We offer a 30 day return policy for your peace of mind
- If you wish to return your order, please send us an email within 30 days of receiving your order along with your order number and we will provide instructions on how to return your item.
- The item must be received back to our shipping warehouse in the same, original condition without any modifications or visible use. Your item must also be in the original packaging.
- Note that the original shipping fee is non refundable and there is a 10% restocking fee. Return shipping fee is at buyers expense.
- Once your item is received, it will be inspected and you will be notified that it has been received. If your return is approved, we will initiate a refund to your original form of payment. You will receive the credit within a certain amount of days, depending on your payment issuer's policies. Any original shipping fee paid is non refundable.
Damaged or Incorrect Product
- If item is damaged we require photos of the damage, the packaging, consignment note and how the item was received, within 24 hours of receiving the item. Once received and inspected we'll organise with you either a replacement item or refund.
- If you wish to exchange your item for another, please send us an email within 30 days of receiving your order along with your order number and we will provide instructions on how to return your item. Please also inform us what product you would like to exchange it with.
- Customer can exchange for a product of equal, lesser or more value. If exchange product is of more value than originally purchased product, a payable invoice for the extra amount will be issued to customer once original item has been received back in as-new, resellable condition. If exchange product is of lesser value, a refund for the lesser amount will be issued.
- The item must be received back to our shipping warehouse in the same original packaging and condition without any modifications or visible use. If returned item has visual signs of wear or use an exchange will not be issued.
- Shipping of the original item back to our warehouse and return shipping to customer address of new item, is payable by the customer.
Once your item/s is checked over, approved and any payable invoice paid, the exchange item will be shipped.
- Warranty period on products is 30 days unless otherwise stated. This period covers on-road normal wear and tear use.
- Please choose your size/colour/style very carefully. We do not refund for change of mind, wrong colour choice, not liking the design or choosing the wrong size etc
- Similar to our change of mind policy, we do not offer refunds or exchanges if the item does not fit the customer.
- We try our very best to make sure all pictures represent the accurate colour/style of the garment, however in some cases the shade, colouring or style of a garment may be slightly different than pictured.
- Incorrectly Fulfilled or Damaged items: We will replace an item if it has been delivered with defects or wrong design, style/colour/sizes. On receipt of a photo of the item received, we will process and send out a replacement at no charge. You won't even need to send back the incorrect goods, you get to keep it!