Frequently Asked Questions

We’ve answered some of the most common questions below.
If you can’t find what you’re looking for, please contact our team.

---

Fitment & Suitability

How do I confirm this part will fit my vehicle?

Please carefully check the year, model, series and body type listed on the product page before ordering.

If you are unsure, contact us before placing your order and include full vehicle details.

Incorrect orders due to fitment errors may incur return shipping costs.

---

Returns & Exchanges

What is your return policy?

Returns are accepted on unused items in original condition, subject to our Returns Policy.

Items must not be installed, modified or damaged.

Return shipping costs may apply.

Please contact us before returning any item.

---

Are electrical items returnable?

Electrical items that have been installed or attempted to be installed may not be eligible for return.

Please confirm suitability before installation.

---

Freight Damage

What if my item arrives damaged?

All items must be inspected upon delivery.

If damage is present:

• Take clear photos immediately

• Contact us as soon as possible

Damage claims must be reported promptly to allow us to lodge a freight claim.

---

Shipping & Delivery

How do I find out the shipping cost?

Shipping is automatically calculated at checkout.

Add the item to your cart, proceed to checkout and enter your address. The shipping cost will be shown before payment.

---

How long does shipping take?

Estimated delivery times:

• QLD, NSW, VIC, SA, ACT (metro): approx. 3–8 business days

• NT, WA, TAS (metro): approx. 6–10 business days

• Rural & remote areas: additional time may apply

Most in-stock items dispatch within 2–3 business days.

---

Fibreglass Product Build Times

Most fibreglass items are made to order.

Please allow approximately 8–28 working days for manufacturing, depending on the item and seasonal demand.

---

Why is my tracking number not updating?

Tracking numbers may take 2–4 business days to show movement due to courier scanning delays.

---

Why is shipping expensive?

Many automotive parts are large and bulky.

Freight charges are based on size as well as weight. Larger items such as bars and body kits incur higher shipping rates.

Rural and remote deliveries may attract higher costs.

---

Orders

I didn’t receive an order confirmation or shipping email

Please check your Junk, Spam or Promotions folder.

---

Can I cancel or change my order?

Orders can only be changed or cancelled before dispatch. Once shipped, standard return policies apply.

---

Installation & Finishing

Do items come painted?

No. Items are supplied unpainted unless otherwise stated.

---

Do items include installation instructions?

No. Professional installation is recommended.

---

Can I vinyl wrap a fibreglass item?

Yes. Proper preparation is required. Professional installation is recommended.

---

Services

Do you offer custom work?

No. Products are supplied as listed.

---

Do you offer a fitting service?

No. We are an online-only store and do not provide installation services.

---

 

If your question is not covered above, please contact our team via the Contact page.