When ordering please note that we can NOT post any item to a PO BOX address. Please provide a standard residential or business address and please make sure to write this address as it appears on your mail.
For all in stock products please allow a handling time of 1-4 days before being dispatched. For all fibreglass items or any custom options please allow anywhere between 5-10 working days for it to be made before being shipped, depending on what you ordered.
If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provide when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us via our contact page.
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on back-order or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
- All our items are delivered to the address you supply. There is no option to pick up your item yourself from our warehouses.
- Freight prices does NOT include insurance.
- Any free-shipping offer is only valid in Australia. It is not valid in any other countries.
- All freight is the buyers responsibility. Lost or damaged items in freight is the buyers responsibility unless the buyer takes out extra lost and damages cover (insurance) for an extra premium. Contact us if you wish to do this.
- Someone must be at the address given for delivery to sign for the package. Otherwise a re-delivery fee will be charged if item comes back to our warehouse.
- You will be responsible for paying for your own shipping costs for returning your item, if you choose to do so, in the case that an item is damaged.
- Our return address will vary depending on which warehouse we ship your item from. BEFORE attempting to send anything back, please contact us so that we can provide the appropriate address to send item back to.
- You have 7 days to notify & return an item from the date the item was received by you. To be eligible for a return, your purchased item must be unused and in the same condition that you received it.
- For overseas shipments bear in mind there may be some cases where you may have to pay some kind of import tax/duties etc. This is up to you to find out. We are not liable for any taxes/duties payable upon entry to your country.
If you have any questions on how to return your item to us, contact us here.